Frequently Asked Questions

Who is Hypnos?

• Hypnos stands out as a high-end ready-to-wear brand, where each piece is imagined and created with passion in France (Paris). Far from the standards of current fashion, Hypnos offers a singular and paradoxical vision, marked by audacity.

What is our philosophy?

• Our ambition is not limited to offering you French fashion. We also want to introduce you to the excellence of French know-how in terms of couture and design.

How do I place an order?

• You can place an order on our website " Hypnos " by adding the desired items to your shopping cart and following the payment instructions.
• Do not hesitate to contact us if you need more information, by contacting us by telephone at "0673800081" or by completing the form under the " Contact " section, we will respond to you as soon as possible.

What payment methods are available?

• We accept payments by credit card (Visa, Mastercard, American Express), PayPal and bank transfer.

What are the delivery times?

• Orders are generally shipped within 7 business days of validation.
• Delivery time depends on the destination country.
• You can track the status of your order online or by contacting our " Customer Service ".

What are the delivery costs?

• Shipping costs are free.

Can I return an item?

• Yes, you can return an item within 30 days of receiving it.
• For more information on returns, please see our ' Returns and Refunds Policy ' page.

How to choose the right size?

• You will find a size guide for each item on our website.
• Please feel free to contact us if you need help choosing the right size for you.

Where do our clothes come from?

• Proud of our French heritage, we make it a point of honor to carry out each stage of production, from design to sewing, in a French workshop in Paris. Our commitment is reflected in the exclusive use of materials of the highest quality.

How to take care of your clothes?

• The care label, located on your item, will provide you with cleaning and ironing instructions.
• Each product sheet on our website contains detailed instructions for the care of your garment. By following these simple tips, you can ensure the longevity of your piece.
• Do not hesitate to contact us if you have any questions about the care of your clothes by telephone at "0673800081" or by completing the form under the " Contact " section, we will respond as soon as possible.

How can I contact customer service?

• You can contact us by email at "hypnosfrance@gmail.com", by phone at "0673800081" or via our " Contact Form " on our website.

What are our opening hours?

• Our customer service is available Monday to Sunday from 9am to 11pm.

Can I visit your store?

• Unfortunately, we do not have a physical store. Hypnos products are available individually on our website.